Frequently Asked Questions
Please reach us at admin@rhaenofitness.co.uk if you cannot find an answer to your question.
Q: How do I place an order?
Simply add your items to the cart, head to checkout, and follow the steps to complete your purchase securely.
Q: Can I change or cancel my order after placing it?
We process orders quickly, so if you need to make changes or cancel, please contact us within 12 hours of placing your order.
Q: How long does shipping take?
- Domestic orders: 3–7 business days
- International orders: Currently Unavailable
Please note: delivery times may vary due to factors outside our control (customs, courier delays, etc.).
Q: How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number.
Q: What is your return policy?
You can return unworn, unwashed items in their original packaging within 14 days of delivery. Items must have all original tags attached.
Q: Are there items that can’t be returned?
Yes. Final sale, clearance items, and hygiene-sensitive products (like socks or underwear) cannot be returned.
Q: Who pays for return shipping?
Customers are responsible for return shipping
Q: How long do refunds take?
Refunds are usually processed within 5–10 business days after we receive your return.
Q: How do I know what size to order?
Check out our Size Guide on the store page for detailed measurements to help you find your best fit.
Q: Will you be releasing new styles?
Yes! We’re always working on new collections. Follow us on social media or subscribe to our newsletter for updates.
Q: What payment methods do you accept?
We currently accept PayPal, which is displayed at the checkouts, and are working on other secure payment methods for future transactions.
Q: Is my payment information secure?
Yes — our checkout is encrypted and PCI-compliant, meaning your payment details are processed safely.
Q: How can I reach customer support?
Email us anytime at admin@rhaenofitness.co.uk. We’ll do our best to respond within 24–48 hours.